FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
1. How long does shipping take?
USA: 7–12 business days
Canada, UK, Australia: 8–14 business days
Other Countries: 10–20 business days
2. Do you offer international shipping?
Yes, we do! We offer free international shipping to most countries. No matter where you are, we’ll deliver your order right to your door—at no extra cost.
3. Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking number via email so you can monitor your package in real time.
4. What is your return policy?
We offer a 30-day return window for unused items in their original packaging. If you’re not satisfied with your purchase, simply contact us to initiate a return.
5. What should I do if my item arrives damaged or incorrect?
If your item arrives damaged or you receive the wrong product, please contact our support team within 7 days of delivery. We’ll arrange a replacement or issue a full refund at no extra cost to you.
Find answers about our products
Products Information
1. Are these products available internationally?
Yes, all products are available for international purchase. Please check shipping availability to your country during checkout.
2. Is there a warranty or quality guarantee?
Yes, all Sylaney products come with a 30-day satisfaction guarantee. If your product arrives with a defect or doesn’t meet your expectations, we’ll make it right.
3. Can I return a product if I change my mind?
Absolutely. We accept returns within 30 days as long as the item is unused and in its original condition. Reach out to our team to start the return process.
4. What if I order the wrong item or size?
If you accidentally order the wrong item or variant, please contact us as soon as possible. We can help adjust your order if it hasn’t shipped yet, or assist with a return/exchange afterward.
5. What should I do if my product is damaged or malfunctioning?
In case of any damage or functionality issues, contact us within 7 days of receiving the item. We’ll promptly send a replacement or arrange a refund, depending on the issue.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Sylaney!"
Sofia R. Alberta, Canada.