FAQ

What is Sylaney?

Sylaney is a destination for stylish and functional products designed to enhance everyday life. We curate a diverse selection of high-quality items for both home and on-the-go use, including kitchen gadgets, organization tools, home décor, cleaning essentials, and practical lifestyle solutions.

 

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods to ensure a smooth checkout process.

 

How long will it take to receive my order?

Processing times vary, but orders typically ship within 1-3 business days. Delivery times depend on your location and selected shipping method. Standard shipping usually takes 5-10 business days.

 

Do you offer international shipping?

Yes! We proudly ship to many countries worldwide. Shipping fees and delivery times vary based on your location.

 

Can I track my order?

Absolutely! Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress.

 

What is your return and refund policy?

We offer a hassle-free return policy within 30 days of receiving your order. Items must be in original condition with packaging. Please visit our Returns & Refunds page for more details on processing your return.

 

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery. We will promptly resolve the issue with a replacement or refund.

 

How can I contact customer support?

You can reach our friendly customer support team via email at support@sylaney.com or through our Contact Us page. We strive to respond within 24-48 hours.